Refund, Withdrawal and Cancellation Policy

Last updated: September 27, 2026

This policy is part of our Terms of Service (Section 10A). It applies to every purchase made from Expert Business Solutions LLC under any of its brands. In short: all sales are final, except for the cases below and any rights that mandatory law gives you.

General rule: all sales are final

Most of the Company's Services and Products are digital, personalized or service-based. For this reason, all sales are final and no refunds are offered once a purchase is completed, except where this policy or mandatory applicable law says otherwise. Before purchasing, the Client must read the product description, delivery conditions and price shown on the sales page and checkout page, and may contact the Company with any questions.

Digital content and online access

This covers online courses, programs, memberships, recordings, audio files, downloadable materials and community access. Access is provided immediately after payment. By completing the purchase, the Client:
(a) expressly requests that the Company begin performance or delivery immediately, and
(b) acknowledges that, once access or delivery has begun, the Client loses the statutory right of withdrawal, where that right applies (including under Article 16(m) of EU Directive 2011/83/EU and equivalent national laws).

Personalized products

Some products are made to the Client's specifications, such as personalized hypnosis audios and personalized songs. These cannot be cancelled or refunded once the Client has submitted the personalization form or production has started, because they are custom-made (Article 16(c) of EU Directive 2011/83/EU and equivalent laws). The Company will deliver the product within the timeframe stated on the sales page. If the Client does not submit the required information within 60 days of purchase, the Company's obligation to deliver ends and no refund is due.

Mentoring, consulting and live programs

Private and group mentoring, consulting and live programs are governed by this policy and by the specific agreement signed at enrollment, if any. If the two conflict, the specific agreement prevails. Sessions the Client misses without notice given within the timeframe set in that agreement are considered delivered. Installment plans are a payment facility, not a subscription: the full program price remains due even if the Client stops attending.

Subscriptions and memberships

Subscriptions renew automatically at the end of each billing period until cancelled. The Client may cancel at any time from their account, or by writing to the support email below before the next renewal date. Cancellation stops future charges, and access continues until the end of the period already paid. Periods already billed are not refunded, in whole or in part.

Physical products (Curve Rastre 2Plus)

Where mandatory consumer law gives the Client a right of withdrawal for physical goods (for example, 14 days from delivery for consumers in the European Union), the Client may exercise it by notifying the Company in writing within that period. The product must be returned unused, complete and in its original packaging, and the Client pays the return shipping costs. Once the returned product is received and inspected, the Company will refund the product price by the original payment method. Digital services bundled with the device (for example, membership access) that have already been accessed are not refunded. Defective products are covered by the warranty in Section 13 of the Terms.

Non-delivery or material non-conformity

If a product is not delivered, or is materially different from its description on the sales page, the Client should contact the Company within 14 days of the expected delivery date. The Company will first try to deliver or correct the product. If that is not possible, it will issue a full or partial refund.

Third-party products

For programs created and delivered by independent experts and sold by the Company, the expert is responsible for the content, quality and delivery of the program. Any refund is handled under this policy.

Chargebacks

The Client agrees to contact the Company before filing any payment dispute or chargeback. If a chargeback is filed for a product that has been delivered or accessed, the Company may suspend access to all its Services and provide evidence of delivery and of the Client's acceptance of this policy to the payment processor.

Mandatory rights

Nothing in this policy limits rights that the Client has under mandatory consumer protection law in their country of residence that cannot be waived by contract.

Contact

For any question about a purchase, refund or cancellation, write to info@kirtiranpreet.com or call +34 611 405 518. We reply within 2 business days.